Morsel Privacy Policy
Last Updated: 10 June 2026
Morsel (“Morsel”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use:
- Morsel Restaurant Management System (RMS)
- Order at Table
- Pay at Table
- QR Code Ordering
- Related websites, applications and digital services (collectively, the “Services”)
By using the Services, you acknowledge that your information may be collected and processed in accordance with this Privacy Policy.
1. Purpose of this Privacy Policy
This Privacy Policy explains:
- What personal information we collect;
- How we collect it;
- How we use it;
- Who we share it with;
- How long we retain it; and
- Your rights relating to your personal information.
For the purposes of this Privacy Policy, “personal information” means information relating to an identified or identifiable individual as defined under applicable data protection laws, including the Mauritius Data Protection Act 2017.
2. About Morsel
The Services are provided by Morsel.
If you have any questions regarding this Privacy Policy or wish to exercise your rights under applicable data protection laws, please contact us at:
Email: hello@morsel.live
3. Information We Collect
We collect only the information necessary to provide our Services.
Customer Information
- Your name, as provided by you when placing an order or making a payment through the Services.
Payment Information
When you make a payment using the Services, payment-related information is processed by Peach Payments Limited and its authorised acquiring and payment partners.
- Tokenised payment card information;
- Transaction amount;
- Payment status; and
- Payment method used.
Morsel does not collect, process or store full payment card details.
Technical Information
When you access the Services, we may automatically collect limited technical information, including:
- IP address;
- Device type;
- Browser information; and
- Date and time of access.
4. How We Collect Information
Directly From You
- Place an order;
- Make a payment; or
- Interact with the Services.
Automatically
Through cookies, analytics tools and similar technologies used to operate, secure and improve the Services.
From Third Parties
We may receive limited information from payment service providers and technology partners involved in delivering the Services.
5. How We Use Your Information
- Process and manage orders;
- Facilitate payments;
- Enable QR code ordering functionality;
- Provide and maintain the Services;
- Improve service quality and user experience;
- Detect, investigate and prevent fraud or unauthorised activity;
- Respond to customer support enquiries; and
- Comply with legal and regulatory obligations.
6. Processing on Behalf of Restaurants
Restaurants and hospitality businesses use Morsel to provide ordering and payment services to their customers.
Where Morsel processes personal information on behalf of a restaurant, Morsel acts as a service provider or data processor.
7. Sharing Your Information
Restaurants Using Morsel
To facilitate the processing of orders and the provision of restaurant services.
Payment Service Providers
Transaction information may be shared with Peach Payments Limited, acquiring banks and other authorised payment service providers.
Technology Service Providers
Cloud hosting providers, infrastructure providers, analytics providers and technical support providers.
Professional Advisors
Auditors, legal advisors and consultants where necessary for legitimate business purposes.
Regulatory Authorities
Where required by law, regulation, court order or lawful governmental request.
We do not sell your personal information.
8. International Transfers
Your information may be processed or stored in countries outside Mauritius where our service providers or technology infrastructure are located.
9. Data Retention
- Provide the Services;
- Maintain transaction records;
- Comply with legal and regulatory requirements;
- Resolve disputes; and
- Enforce our contractual rights.
10. Security
Morsel maintains appropriate administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
11. Children’s Privacy
The Services are not intended for individuals under the age of 18.
12. Your Rights
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Object to certain processing activities;
- Restrict processing in certain circumstances; and
- Withdraw consent where processing is based on consent.
Contact: hello@morsel.live
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, legal obligations or business practices.